Landpower and its network of CLAAS Harvest Centre dealerships took out the foundational Global After Sales Excellence award in Bielefeld, Germany, during the annual CLAAS After Sales Meeting last week.

Christian Radons, CLAAS Global Sales Director, said, “Service is the backbone of our success. Our global after-sales network maximises our machines’ uptime, increasing customer service efficiency, and supporting our business with machine servicing, spare parts, service, and digital products.

We give our customers the promise of harvest, and through our strategic objectives – customer loyalty, growth and profitability – our team members and partners deliver.

Landpower is an outstanding ambassador of our brand values and a high-performing distribution partner who is always professional in what they do to benefit New Zealand and Australia farmers.”

The CLAAS Global After Sales Excellence Award was developed to express CLAAS’s general appreciation for  their global after sales network, which spans 134 countries and wholesale partners. The criteria of the award is based on performance within the four after-sales core functions: Customer Service Efficiency, Business Development, Product Portfolios and Supply Chain Management.

CLAAS products set a global standard for operating performance and smart technology. Their machinery is distributed through the Landpower developed CLAAS Harvest Centre network across Australia and New Zealand. Represented by 33 Harvest Centres and 20 independent dealerships, they sell machines and provide essential backup and support to customers.

“We are delighted to have been recognised by CLAAS as an outstanding ambassador of the CLAAS brand values and a high-performing distribution partner. We have proudly represented CLAAS since 1987 and we’re committed to providing world class service and after sales support, to go with the world class machinery we sell”, says Landpower CEO, Richard Wilson.

The award, accepted by Mike Parris, Technical Service Manager followed his presentation to an audience of 200 attendees at the CLAAS Future is Calling conference in Germany, and was presented by Christian Radons and Ulrich Timcke (SVP Global After Sales).